Privacy Policy
At CUSCONOVA TOURS S.R.L., we are deeply committed to protecting the privacy and personal data of our global travelers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you book our services or interact with our website, fully complying with international standards and Peruvian Law No. 29733 (Personal Data Protection Act).
1. Information We Collect
To process your tour reservations, secure official government permits (such as Machu Picchu entry tickets), and book train vouchers, we must collect essential personal details, including but not limited to: your full legal name, passport number, nationality, date of birth, gender, email address, phone number, and relevant medical conditions or dietary requirements needed to ensure your safety during high-altitude activities.
2. How We Use Your Data
Your personal information is used exclusively to facilitate, personalize, and safely operate your travel itineraries. This includes coordinating with professional licensed guides, transportation providers, and local operators. We also use your contact information to send critical booking updates, emergency announcements during your tour, and promotional materials or newsletters, provided you have granted us your explicit consent.
3. Data Sharing with Third Parties
CUSCONOVA TOURS S.R.L. strictly guarantees that we do not sell, rent, or lease your personal data to third-party marketing firms. We only share necessary passenger information with authorized Peruvian government agencies (such as the Ministry of Culture or SERNANP) and strategic logistical partners (railway operators, drivers, and hotels) solely to validate and execute the specific tourist services you have officially purchased.
4. Security and Your Rights (ARCO Rights)
We implement highly rigorous technical, physical, and administrative security measures to protect your digital files against unauthorized access, loss, or alteration. In accordance with Peruvian Law No. 29733, you maintain full legal rights to access, rectify, cancel, or oppose (ARCO rights) the processing of your personal information at any time. To exercise these rights or request data erasure, you may submit a formal request via email to our support team at cusconovatours@gmail.com.