Virtual Complaints Book

In accordance with the Consumer Protection and Defense Code of the Republic of Peru.

Company Identity: Corporate Name: CUSCONOVA TOURS S.R.L.
Tax ID (RUC): 20613995979
Registered Fiscal Address: APV. Unuhuaycco - Retamayoc Tancarpata Mza. L Lote. 2 Dpto. 001, San Sebastián, Cusco - Peru.

1. Consumer Identification

Full Legal Name *

Email Address *

ID / Document Type *

Document / Passport Number *

Phone / WhatsApp *

Home Address (Street, City, Country) *

I am a minor (Under 18)

2. Contracted Goods / Services

Product Travel Service

Claimed Amount ($ USD or S/) *

Description of the Booked Tour *

3. Consumer Disconformity Details

CLAIM (Reclamo): Disagreement directly related to the quality or delivery of the contracted travel services. COMPLAINT (Queja): Dissatisfaction or discomfort regarding customer support, attention, or general treatment.

Detailed description of facts supporting your Claim or Complaint *

Consumer Request (What specific resolution are you seeking?) *

Virtual Complaints Book